These are the plain-language terms for restoration work performed by Water Damage Restoration Sahuarita in Sahuarita, AZ 85629 and nearby communities. Nothing here is designed to surprise you, and if anything is unclear, call +1 844-969-2789 and we will walk through it before you sign anything.
Estimates & Authorization
Before any non-emergency work begins, you receive a written, itemized estimate describing the scope: what will be cleaned, what will be removed and replaced, and the sequence of work. Work starts only after you authorize it in writing. For emergencies, an unsecured property, active water intrusion, we stabilize first (board-up, tarping, water extraction) with your verbal approval, document everything, and finalize the written authorization immediately after. No work is performed on scope you have not approved.
Scheduling & Property Access
We schedule work in defined windows and confirm the day before. You (or an authorized person) must provide access to the property and disclose anything that affects safety: structural instability, asbestos or lead concerns in older materials, pets on the property, and alarm or gate codes. If a scheduled visit cannot be completed because of denied access or an unsafe condition, a return-visit charge may apply, and we will tell you that before it happens, not after.
Insurance, Payment & ALE
We are not your insurance company. We document the loss with photos and moisture readings, build the itemized scope your adjuster needs, and can coordinate directly with your adjuster at your request, but coverage decisions, depreciation, and payout amounts belong to your carrier. Your deductible is your responsibility. Payment terms are stated on your written estimate; where insurance is involved, we work with the approved scope and keep you informed of any gap between the approved amount and the actual cost before proceeding.
Warranties & Limitations
We warrant our workmanship: if an area we cleaned and treated still shows the soot or smoke odor we were contracted to remove, we re-treat it. What we cannot warrant: pre-existing damage, conditions hidden behind sealed surfaces that were not part of the authorized scope, damage from a new and separate event, or mold that returns because the underlying moisture source (a leak, grading, or ventilation issue outside our scope) was never fixed. We will always tell you when a result depends on something outside our control.
Cancellation
You may cancel non-emergency work before it begins at no charge. Once work has started, you are responsible for the work completed through the cancellation date, documented in the same itemized format as the estimate. Emergency stabilization already performed (board-up, tarping, extraction) is billable, it was authorized to protect your property from further damage.
Frequently Asked Questions
Do I have to sign before you start work?
Can the price change after the estimate?
What is not covered?
Questions about these terms? Ask before you sign.
Call +1 844-969-2789 and we will walk through anything that's unclear, in plain language.
24/7 emergency line, we answer around the clock.